Eight screens, and why they look like that.

1 · The home page

The first thing anybody sees when they sign in. Not a menu — a list of what is going wrong right now, in the order it is costing you money. Everything down the left is one system: the counter, the bays, the parts, the books and the people.

Made-up group, made-up numbers. This is the real layout. One shop or a hundred and eighteen — the same screen, scoped to whatever that person is responsible for.

2 · The day, in hours

A car count tells you nothing. Two cars can be a slow morning or three days of work. So the top of the screen answers the only question that matters: what does today already owe, and what is genuinely left.

Sample numbers.

3 · A list per person

Work belongs to a job, not to a car. That one decision is what lets you hand half of a long job to somebody else, drop an urgent one in front of it, and still have the hours add up at the end of the day.

Sample names and numbers.

4 · What the client sees on their phone

No prices. No approve button. This is not a transaction — it is the start of a conversation, and the conversation happens with a person. What the report does is make sure they can see what you saw before you have it.

Made-up shop, vehicle and findings. The layout is the real one.

5 · The tablet in the bay

Its own app, built for a tablet in a bay — big targets, one topic on the screen at a time, and it keeps working when the wifi drops. The tech taps a condition, and the colour of the button is the answer.

Sample topic. Real layout, real colours — this is the sheet the tech actually works through.

And the least glamorous part, which is the one that saves the most arguments: the tech ticks off the parts he actually used, so nobody finds out at invoicing.

Sample parts. A technician never writes to the office system directly — it goes over as a request.

6 · The books, and the work behind them

Real double-entry accounting inside the same system. Which means a number on the P&L is not the end of the trail — it opens.

Sample figures. A posted invoice cannot be edited — a correction is its own document.

7 · Every call, against two questions

Nobody can tell you at the end of a week whether the cars you were called about actually came in, or whether you sold the job or just the part that broke. Every call gets read against exactly those two things.

Sample calls and figures. Coaching, not a scoreboard to beat people with.

8 · One teammate, all of it

Where they are with their certifications, their hours, their training and their last conversation — on one page, so a coaching session is about something real instead of a feeling.

Sample record. Made-up person.

Bonus · Somebody is waiting on us

A missed call, an unanswered text and a callback promised on the phone are the same fact from the client's side. So they are one list, and a promise stays on it until a person says what happened.

Sample rows. We called them and got no answer? That does not count as reaching them.